Objectives:
- To develop personal skills in dealing with different personality types of guests in different situation
- Useful business etiquette information to help participants achieve their goals while improving their job performance
- Meet & Greet important people in a proper manner
- Behave & dress correctly in both business & social occasions
- Maintain effective verbal/nonverbal communication skills
- Represent the organization at various functions
- Organize & manage events such as business luncheons and formal dinners
- Deal successfully with the Media
Who should attend?
This course is designed for all Public Relations staff.
Course Outline:
The definition of Etiquette & Protocol:
Business Etiquette
Qualities of the ideal escort/host
- Tips to Gain our Guest’s Respect
Communication:
- Barriers to Effective Communication
- Overcoming Barriers to Communication
- Positive/Negative Body Language
- The Art of Listening
- The Order of Priority
- Listening Problems
- How to Be a Bad Listener!
- Verbal/Nonverbal Behavior
- Non-Verbal Components of Behavior Styles
- How To Cultivate An Agreeable Speech
- Steps to Improve your Communication Style
- How to encourage “Feed Back”
Dealing With the Guest Complaints
Difficult Personality Types of Guests
Coping With the Cultural Difference
Speaking On the Phone:
- Planning Phone Calls
- Getting appointments on the phone
- Using the Voice Effectively
- How to take telephone messages effectively
- Common Speech Mistakes
Rules of Greetings
Rules of Introductions
Rules of Hand-shaking
Dress for Success:
- Business Dress Code (Female/Male)
- Power Dressing
- Basic Do’s & Don’ts
Business Card
Business Gifts
Dealing With the Media
Some Tips on Proper Etiquette for Elevators
The Business Meal:
- The Setting of the Table
- Table Manner
- Basic Do's and Don’ts
- The Dinner Party at Home
Business Etiquette Questionnaires 1 & 2
WORKSHOP STYLE:
This will be a participative workshop with a mix of interactive learning sessions, exercises and discussions aimed to provide maximum impact and learning retention for all delegates.
