Objectives:
- To fully introduce the roles and responsibilities of Personnel Administration and HR Management.
- To understand how the Human Resources Function operates as a whole with particular emphasis on H.R. systems such as job grading, grievance and disciplinary systems operate.
- To improve interviewing skills for recruitment, performance appraisals, grievances and disciplinary procedures
- To understand the appraisals process
- To develop skills in staff coaching, counseling and mentoring.
- To update participants on the latest developments in Personnel Administration and HR Management.
Who should attend?
- Human resources & training managers, supervisors, officers, administrators, representatives & assistants.
- All Technical Managers, Supervisors & leaders.
Course Outline:
An overview of HR Management:
- The HR Function
- Personnel Administration
- Training & Development
- Compensation & Benefits
- Manpower Planning
Personnel Administration:
- Customer service
- Perceptions of personnel
- The importance of Communication
- Technology’s impact
- Personnel Administration Systems
- B2E – Modern HR Administration
Describing what people do:
- Organizational structure
- Understanding job and person specifications.
- Using competencies
- Job evaluation and grading.
Group exercise: Each group develops training requirements and proposes a methodology for implementation.
Motivation & Benefits:
- What Motivates people?
- How motivation affects productivity?
- Compensation & Benefits.
- Pay scales determination.
- Individual & Group incentives
Group exercise: Decide compensation package & pay scale for your job description.
Developing interviewing skills:
- Interviewing for recruitment
- Mentoring skills
Performance Management:
- Appraisal systems and methods
- Explaining, and coaching managers
- Grievance and Disciplinary procedures
- Giving feedback
The role of Training and Development:
- Training Needs Analysis
- Developing a Training Plan
- The Fundamentals of Training
- Succession Planning
- Planning and organizing inductions
- Performance Management
Current Developments in HR and Organizations:
- Self Managing Teams
- Your future development
WORKSHOP STYLE:
This will be a participative workshop with a mix of interactive learning sessions, exercises and discussions aimed to provide maximum impact and learning retention for all delegates.
