Objectives:
By the end of the program, participants will be able to:
- To develop personal skills in dealing with different personality types of guests in different situation
- Useful business etiquette information to help participants achieve their goals while improving their job performance
- Meet & Greet important people in a proper manner
- Behave & dress correctly in both business & social occasions
- Maintain effective verbal/nonverbal communication skills
- Represent the organization at various functions
- Organize & manage events such as business luncheons and formal dinners
- Deal successfully with the Media
- To polish and upgrade key communication skills and techniques that are essential for performing the public relations, and administrative/supervisory duties.
- 10. Develop a better understanding of how to communicate effectively with the internal and external 'public' of the organization.
Who should attend?
Officers/supervisors in the areas of public affairs (public/ government/ customer relations); personnel; marketing; training; administration; employee information.
Course Outline:
Business Etiquette
Qualities of the ideal escort/host
- Tips to Gain our Guest’s Respect
Communication
- Barriers to Effective Communication
- Overcoming Barriers to Communication
- Positive/Negative Body Language
- The Art of Listening
- The Order of Priority
- Listening Problems
- How to Be a Bad Listener!
- Verbal/Nonverbal Behavior
- Non-Verbal Components of Behavior Styles
- How To Cultivate An Agreeable Speech
- Steps to Improve your Communication Style
- How to encourage “Feed Back”
P R Supervisors as Communicators and Team-Builders
- Your Leadership Style as a Communicator
Dealing with the Guest Complaints
- Difficult Personality Types of Guests
- Coping With the Cultural Difference
Speaking On the Phone
- Common Speech Mistakes
- How to take telephone messages effectively
- Getting appointments on the phone
- Using the Voice Effectively
- Planning Phone Calls
Dress for Success
- Business Dress Code (Female/Male)
- Power Dressing
- Basic Do’s & Don’ts
WORKSHOP STYLE:
A mixture of short presentations, interactive discussion, individual exercises and group work. The emphasis throughout is on a practical approach using case material and examples.
