Program Objectives
Upon completion of this programme, you will be able to:
- Enhance your confidence and improve your managerial competence
- Create a high morale work environment through self awareness and feedback
- Communicate effectively by understanding how supportive communication and active listening improve managerial effectiveness
- Build trust and manage relationships with your bosses, subordinates and peers
- Understand the importance of a strong powerbase and apply influencing strategies appropriately
- Manage and resolve conflicts in the workplace
- Motivate individuals and build high performance teams to achieve desired organisational goals
WHO SHOULD ATTEND?
- Mid Level Managers
- Senior Managers
- Entrepreneurs and Owners of Small to Medium size Companies
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Course Outline
Introduction: Management Skills and Managerial Effectiveness:
- Understand the Nature of Management
- Why and What Skills are Critical to Management Success
Building Trust:
- How Trust Contributes to Individual and Organ izational Effectiveness
- How to Build Trust and How to Repair Trust Once Broken
Communicating Effectively:
- How Communication Contributes to Managerial Effectiveness
- Principles of Supportive Communication to Strengthen Relationships
- Techniques for Active Listening
Managing Conflict:
- Diagnose the Focus and Source of Conflict
- Utilize Appropriate Conflict Management Styles
- Resolve Interpersonal Confrontations Through Collaboration and Negotiation
Gaining Power and Influence:
- Understand the Power Concepts
- How to Enhance Personal and Position Powers
- Use Influence Appropriately to Accomplish Exceptional Work
Motivating Others:
- Identify the Factors that Motivate People to Perform
- Diagnose Sources of Performance Problems
- Discuss the Job Characteristics Model as a way to design Motivating Jobs
Empowering and Delegating:
- Understand the Concepts of Empowerment and Delegation
- Proactively Adopt Principles of Personal Empowerment
- Utilize Principles of Effective Delegation
Creating High Performance Teams:
- Identify th Characteristics of Efffective Teams
- Recognize the Stages of Team Development
- Identify Obstacles to Effective Team Performance
Developing Self – Awareness:
- Why Do You Need to Understand Yourself
- Know How to Continually Learn about Yourself to Improve Existing Skills and Build New Ones
- Personal Development Plan
WORKSHOP STYLE
A mixture of short presentations, interactive discussion, individual exercises and group work. The emphasis throughout is on a practical approach using case material and examples.
