Objectives
By the end of the course, participants will be able to:
- Explain the nature andtheories underlying Emotional Intelligence (EI)
- Identify their personalstrengths and blind spots through self assessments
- Define the various EIcompetencies and identify areas for improvement as needed
- Practice empathy buildingskills with emphasis on active listening
- Assess the impact ofdifferent leadership styles and their associated competencies on organizationalclimate and bottom line results
Course Outline
Emotional Intelligence (EI)
- History: definition,theories and models
- Intelligence: cognitiveintelligence
- Intrapersonal andinterpersonal intelligence
- Emotional Intelligencedefined
- Emotional Quotient (EQ)versus Intelligence Quotient (IQ)
- IQ and EI predictions
- Research findings
- Framework of EIcompetencies
- Daniel Goleman’s competencyframework
Self Awareness and Self Management: The Cornerstones ofEI
- The impact of selfawareness
- The impact of socialawareness
- Self assessment anddiscovering your personality type
- Scoring and interpretationof results: the four dimensions
- Extra version andintroversion
- Sensing and intuition
- Thinking and feeling
- Judgement and perception
- Dealing with various types
The Conceptual Model
- The competency framework
- The four competencyclusters
- From self awareness torelationship management
The Competencies of EI
- Competency defined
- The competency iceberg
- The core of EI: selfawareness
- Self managementcompetencies
- Social awarenesscompetencies
- Relationship managementcompetencies
- Definitions and real lifeexamples
- Core questions, underlyingbehaviors, and tips for improvement
Empathy: A Critical EI Competency
- Definition and examples
- Empathy and activelistening
- The personal listeningprofile: determining your preferred approach to listening
- Appreciative listening
- Empathic listening
- Comprehensive listening
- Discerning listening
- Evaluative listening
EI Competencies and Leadership Styles
- The power of leaders:influencing organizational climate
- Organizational climate: thesix components
- Correlation between EIcompetencies, styles, climate and results
Leadership Styles
- The six styles
- When best to use each style
- Impact of styles on climateand bottom line results
WORKSHOP STYLE
A mixture of short presentations, interactive discussion, individual exercises and group work. The emphasis throughout is on a practical approach using case material and examples.
